APPOINTMENTS

• Patients are seen during regular office hours and by appointment only, except in emergency circumstances. Occasionally, our office schedule must be altered due to the unplanned arrival of a seriously ill patient. We realize that your time is valuable, and we try our best to stay on schedule.
• Please make a phone number available so that we may reach you 1-2 hours prior to your appointment if we are running behind or ahead of schedule. Dr. Siperstein tries to give each patient as much time as required by their needs. This may sometimes result in your appointment running late. Your patience and understanding is appreciated.
•  If you find that you cannot keep your appointment, please call to cancel 24 hours in advance so that time will be available for other patients.
• Patients who miss their appointment three (3) times without cancellation will be discharged from the practice.
• There is a $50 fee charged if a patient misses an appointment without a timely cancellation

MEDICATION REFILLS AND PRESCRIPTIONS

• Medications will not be prescribed for any conditions that Dr. Siperstein has not evaluated.
• Refills of routine medications are not considered emergencies and are not refilled during weekends and after office hours.
• Please allow for 24 hours for your refill.
• Pain medications and other controlled substances (sleeping pills, tranquilizers) are ONLY filled during an office visit.

CHANGES

• Prescription and you need a different medicine, this changes need to be done during an office visit
• If you need Dr. Siperstein to prescribe a generic equivalent or your insurance does not cover your current

THE OFFICE DOES NOT FAX NOR MAIL PRESCRIPTIONS TO ANY PRESCRIPTION BENEFIT MANAGEMENT COMPANY.

• If you have not been evaluated during the last 3 months please call the office for an appointment.

INSURANCE AND PAYMENT

Insurance plans vary greatly and each plan has its own policies, eligibility requirements, and restrictions. Please present your insurance card at the time of your visit to help us determine your financial responsibility. We currently participate with Medicare and many other health insurance plans. All HMO insurances must indicate Dr. Siperstein as your primary care provider. If this is an auto accident we do accept auto coverage and will bill your carrier. If you have medical coverage, we will not bill accident related claims to a medical carrier. If we are a participating provider with your insurance plan, we will ask you to pay your co-payment, deductible, or co-insurance at the time of your visit and we will file the necessary claim to your insurance company. If we are not a participating provider with your insurance plan, you are expected to pay in full at the time of service. Some services such as yearly physicals, blood work and other testing may not be covered by your insurance, but may be required. We accept cash, personal checks, MasterCard, Visa, and most debit cards. Dr. Siperstein tries to accommodate patient requests to complete various medical forms on behalf of our patients. In some cases, a fee will be required. Co-payments and balances are to be paid at time of service and will be collected upon check in and registration. If your balance is not paid in a timely matter you may be subjected to a late fee. Patients who do not make reasonable progress toward settling their outstanding balance may, at the sole discretion of the provider, be discharged from the practice. Furthermore, the practice may turn over the account to a collection agency and report the unpaid balance to a credit bureau. Patients discharged from the practice will be given 30 day notice during which time their emergency medical care needs will be provided. Patients are still financially responsible for any services rendered.

REFERRALS

Certain types of insurance plans need referrals before patients may receive a specialty consultation (an appointment with a specialist such as a cardiologist or endocrinologist, for example). If Dr. Siperstein approves a consultation, our office will obtain an authorization for you to see the specialist. Please don’t make an appointment with a specialist before you contact our office. For routine referrals please allow 48 hours to prepare your authorization. In an emergency, this process can be expedited.